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About Casentric

Our Story

Personal injury is complex. No one case is like another and can involve many different aspects of medical treatment, therapies, pain and suffering and lost wages. Insurance companies pay out well over $175 billion per year in settlements for bodily injury claims and often times don’t have the capability to know whether these payments are accurate.


Our co-founders have over 35 years in the insurance industry and have watched insurers struggle with:

  • Rapidly increasing medical costs and complexity
  • Decades-old processes
  • Lack of meaningful, useful data to manage claims
  • Aging, non-tech savvy workforce
  • Applications that remove employee judgment and degrade skills


Casentric was launched in response to insurers’ frustration with their inability to control expenses in an increasingly complex environment.


Our CaseXpert service addresses these issues with a consistent, data-driven methodology that incorporates employee discretion in determining the value of a claim.

Our Team

Jim Kaiser, Founder and CEO

Jim Kaiser

Jim brings more than 20 years of experience in the claims industry to Casentric. At these organizations, Jim developed claims technology and advised insurance executives on ways to improve claims

Steve Washington, Co-Founder and COO

Steve Washington

Steve has a background in law, government and insurance. After working in New York City government, he practiced law at internationally reputable firms in New York City and Cleveland, Ohio.


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