Casentric Articles

Three Key Measures of Casualty Performance

December 6th, 2016// By: CaseXpert

Casualty claims organizations have long suffered from a lack of data and reporting. The reporting that is available is too high level and leaves more questions than answers. Most are limited to basics such as “closed:new” ratio, cycle time and average payment. But these numbers are a starting place to explaining results….not a measure with which to manage. We have spoken with many organizations that have only their day-to-day experience to...

Negotiation Tips for the Claims Professional

October 31st, 2016// By: CaseXpert

Think differently about the current negotiation framework We have interviewed a lot of adjusters and managers in claims organizations nationally. We’ve also looked at countless files. These are all telling the same tale…..despite a changing landscape of personal injury claims, adjusters still use the same approach to negotiating.  There are plenty of ways negotiations can be mismanaged. Here’s our top 3: - Number Trading - Using generalizations, not facts -...

Download the case study to learn more: insurance-provider-achieves-40-containment-of-loss-costs-with-claims-management-software

Casualty 2.0 is a claims management blueprint for bringing together technology, data, skill development and process to control loss costs in measurable, strategic ways. It is also a path to building strategies for operating expert casualty organizations. The property and casualty industry pays out more than an estimated $100B per year to resolve personal injury claims. Numerous factors affecting the investigation, evaluation and resolution of these claims have been changing... ...

Building the Casualty 2.0 Organization

August 17th, 2016// By: CaseXpert

Casualty 2.0 is a claims management blueprint for bringing together technology, data, skill development and process to control loss costs in measurable, strategic ways. It is also a path to building strategies for operating expert casualty organizations. The property and casualty industry pays out more than an estimated $100B per year to resolve personal injury claims. Numerous factors affecting the investigation, evaluation and resolution of these claims have been changing...

Five Tips for Injury Evaluation

August 17th, 2016// By: CaseXpert

There is such a diversity in claim types and the way that medical documentation is put together that one can easily get the impression that a set of fundamentals for evaluating a case is impossible. However, the assessment of injuries and the practices used to manage recovery from them is remarkably similar across all injury types. Understanding the basics of injury assessment and treatment management as well as the basics...

Evaluation by the Numbers

April 7th, 2016// By: CaseXpert

Understanding pain and suffering and medical costs depends heavily on understanding patient assessments. Too often, adjusters and managers make the mistake of looking at the medical records only at the level of what they include. There is often a large difference between what is captured and what should be captured. What is missing and its importance for understanding the nature and extent of the injury as well as the justification for...

Soft Tissue by the Numbers

February 25th, 2016// By: CaseXpert

The opportunity in soft tissue claims is frequently buried underneath the more exceptional cases. Let's face it, a strain and sprain to the neck is not as exciting as a recommendation for neck surgery. And this is precisely why soft tissue injuries are one of the largest opportunities for loss cost containment. We explore the large and growing opportunity in soft tissue injuries in a four-part, "By The Numbers" series....