CaseXpert® Injury Support™
Our full service model subscription that combines CaseXpert® – proprietary enterprise web-based software application consisting of multiple modules that helps claims adjusters and management evaluate third party bodily injury claims – with reviews conducted by medically trained professionals.
Modules include: Liability, Damages (Medical Bills, Pain and Suffering, Lost Wages), Negotiation, and Reporting. We have also created a new measure, the Severity Point Index, to assess casualty organizations’ performance in negotiating injury settlements across a wide variety of injury types.
Data and Reporting
CaseXpert® generates easy to read data and reports that reveal how claims handlers use information from claim investigations in their evaluations and negotiations. It also provides pinpoint information to management on ways to improve performance. This real time, high quality data makes CaseXpert® a next-generation tool.
Generally, the settlement reductions equate to a more than 10X return-on-investment. After customers started using CaseXpert®, negotiated settlement values across measured injury types dropped dramatically, ranging from 23% to 53% lower overall.
Option - Medical Reviews
Because adjusters are challenged for time, we offer reviews conducted by medically trained personnel to help organize and analyze the medical, physical therapy, chiropractic and other records submitted with an injury claim. We also track and monitor injuries, treatments, therapy notes, and bills and provide status updates through CaseXpert®.
Insurance Adjuster & Management Training
The service is not about software alone. While CaseXpert® is intuitive and simple to use, what’s equally important is that, together with training that Casentric provides to claims handlers on how to effectively evaluate and negotiate injury claims, it forces more critical and balanced thinking on claims.